Parent/Guardian Information

At Activate Camps, we understand that as a parent/guardian you will have lots of questions about your child’s welfare, our Camps, and lots more.

Throughout this page, we hope that we can cover any queries or questions you have. If the information you require isn’t here, please contact the Customer Support team on 0121 227 4385 or email us at

Additional Information

This page is designed to provide all necessary and useful information for parents and guardians; from the timings of a typical day to our booking terms and conditions. Here you will find essential information, downloadable form’s and the answer to any frequently asked questions.

Privacy Policy Booking Terms & Conditions Child Safeguarding Policy

Frequently Asked Questions

Please use the links below to view our FAQs

You can book online by clicking HERE or calling our customer support team on 0121 227 4385.

Each project varies, please see below age ranges:

  • Please note that we cannot accept any children under the age of 5 years old.
  • The Cricket Academy - Lets Play Cricket: 5-14
  • The Cricket Academy – Development Centre: 10-14
  • Multi Activity Camps: 5-14
  • Netball Fever: 7-14
  • Ultimate Lacrosse Experience: 7-14
  • Freestyle Soccer Camp: 5-14
  • Triathlon Masterclass: 5-14
  • The Cooking Club: 7-14


Yes, you can use childcare vouchers as full or part payment. Click here to view all registered childcare providers and the relevant information. If your provider is not listed, please call our customer support team on 0121 227 4385 who can register them.

After you have made your booking, you will receive an email confirmation with your booking details. Please check your confirmation to ensure all details are correct. Approximately one week prior to camp, you will receive a pre camp email with all the information you will require specific to the camp.

We understand your plans can change so if you need to make changes, please call our customer support team on 0121 227 4385 or email
Office hours: 9am-5pm
Office hours during Camp periods: 8am-6pm

Yes, if you are paying with Childcare vouchers, you provisionally book your camp and pay within 14 days of receiving your booking confirmation.

It is extremely important that we are made aware of any specific medical condition and/or medication that needs to be taken during camp. Please ensure you provide this information during the booking process and completing the child information form which can be found here.


  • Your child should wear appropriate clothing for physical activities
  • Ideally every child should have 2 pairs of sports shoes, a non-marking* pair for indoors and a secondary pair to wear outdoors. * This is mandatory at some venues due to their sports hall regulations.
  • Your child is welcome to bring their own sports equipment to a sports specific camp. Click HERE to view our project specific clothing and equipment information.
  • For sunny days, please provide a cap and sun cream. Please apply sun cream prior to your arrival.
  • For rainy days, please provide a rain jacket. A change of clothes and a towel is recommended too.
  • A healthy and balanced packed lunch plus additional snacks for breaks and a refillable water bottle. Please note, we operate nut free camps.
  • Your child may bring valuables to camp (money, mobile phones, electronic equipment) but this is at their own risk. Activate Camps do not accept any responsibility for theft, loss, or damage.
  • All mobile phones need to be stored away during camp hours.



  • The Cricket Academy – Feel free to bring along your own equipment should you have it. If not, don’t worry we will provide all necessary equipment on camp. Your child can wear any suitable clothing, they do not have to wear whites.
  • Freestyle Soccer Camp – Children must bring shin pads* to wear during all game related sessions. Every child must bring suitable footwear for both indoors and outdoors. *We do not have spare shin pads on camp.
  • Let’s Play Hockey – Feel free to bring along your own hockey stick should you have it. If not, don’t worry we will provide a hockey stick to borrow on camp. Your child must always wear a gum shield and shin pads during hockey activities. LPH camps have gum shields and shin pads available to purchase on site.
  • Ultimate Lacrosse Experience – Feel free to bring along your own lacrosse stick should you have it. If not, don’t worry we will provide a lacrosse stick to borrow on camp. Your child must always wear a gum shield on camp during lacrosse activities. If your child wears glasses, goggles must be worn. ULE camps have gum shields available to purchase on site. We do not stock goggles.
  • Netball Fever – No protective wear is required however all jewellery must be removed or taped up.
  • Triathlon Masterclass – All children must bring their own bicycle. Please safety check their bicycle prior to arrival. All bicycles will go through a safety check by our trained staff on the first morning. If the bicycle is not safe to use, your child will be unable to participate in the cycling sessions. There will be safe places to leave your bike at the venue overnight during the camp, please provide a bicycle lock to enable us to securely store the bike. All children must bring swimming caps and goggles for all pool sessions. It is recommended that your child brings a second pair of footwear to avoid wearing wet trainers during the day.
  • The Cooking Club – All ingredients and cooking equipment are provided at the venue. Please bring along suitable containers to take home your culinary creations.
  • Multi Activity Camp – Your child is not expected to bring anything additional on this project.


Our standard camp hours are 9.30am to 4.30pm. Morning sessions are 9.30am-12.30pm. Afternoon sessions are 1.30pm-4.30pm.

Yes, we offer Extra Time Club hours between 8.30am to 9.30am and 4.30pm to 5.30pm. (8am-9.30am and 4.30pm – 6pm at Merchant Taylors’ School and St George’s, Weybridge)

There is an additional cost of £8.00 per day (£10 per day at Merchant Taylors’ School and St George’s, Weybridge). Morning only or afternoon only ETC spaces can be booked at £5 per day (£7.50 per day at Merchant Taylors’ School and St George’s, Weybridge).

Extra Time Club must be booked in advance during your initial online booking, or you can add it on by calling our customer support team on 0121 227 4385.

Before you arrive on camp please print and complete your child information form. We cannot accept any children on camp without this essential form. There will be spare copies available on camp if you forget to bring your form. The form is downloadable from your email confirmation or at the top of this page.

We do our best to accommodate friend requests made prior to arriving on camp, making every effort to group friends together. However, there are rare occasions where camp numbers, child safety and ratios mean that this is not possible. Many children attending our camps do not know one another and will be encouraged to make new friends.

We strive for the following coach: child ratios

  • 1:8 for children aged 5-7
  • 1:12 for children aged 8-10
  • 1:15 for children aged 11+


On camp we have a first aid qualified staff member who is trained to deal with accidents and illnesses. Should your child suffer a serious injury or illness you will be contacted immediately. All accidents are reported using our Proactive health and safety management platform, which allows staff to report all incidents to head office. Please ensure you make us aware of any medical conditions or relevant medication prior to camp.

Please call our customer support team on 0121 227 4385 and they will get in touch with the camp manager on your behalf.

We create a child focused camp where we encourage all children to build their independence and therefore actively discourage parents/guardians staying around on camp. Our venues restrict visitors on camp, due to both safeguarding and capacity reasons, so for the most part, we are unable to entertain parents/guardians on site. On selected camps, we have showcase events at the end of the week (netball tournament, food experience, cricket world cup) where we will actively invite you along to watch. All visits, if agreed, are heavily monitored for safeguarding reasons, with clear restrictions on parents. If you have further questions on this, please contact our Customer Support Team on to find out more.

We have indoor provisions in place for any bad weather. At the majority of venues this includes a sports hall, which will enable us to continue delivery with little impact.

You can contact the team at Activate Camps either by phone, email, or post.
0121 227 4385
17a Arden Business Centre, Arden Forest Industrial Estate, Alcester, B49 6HW

All our venues are Ofsted registered and regulated to ensure we meet all necessary requirements. Each venue has its own unique registration number (URN). If you require this number, please email with your request.

We appreciate all feedback received as we continually strive to improve our service and product. You can leave feedback on Feefo, on our social media or by email.

Click here to see our complaints procedure.

All lost property found on site will be shown to the children daily, and displayed at sign out on the final day of their stay to ensure any belongings are reunited with their owners. After this, any remaining lost property will be taken to head office and held for 2 months before being donated to a charity of our choice

In response to the unique challenge of Covid-19, we have developed and tested Covid-19 specific operating procedures. These will be integrated into our standard operating procedures and combined into staff training to ensure the safety of our children, parents and staff.

If a camp is cancelled due to Covid-19 you will have the option to receive credit towards a future camp or receive a full refund.

We understand that you may be hesitant to book your child’s place in the current climate which is why we’ve introduced our COVID money back guarantee.

In the event a Course cannot proceed due to any legal rules put in place by the UK Government to prevent the spread of Covid-19 then you will be entitled to receive a full refund. Furthermore, if you or a member of your household has Covid-19 symptoms or is self-isolating, Activate Camps will apply a credit to your booking valid for 12 months from the date on which the written confirmation is received. We request the confirmation in writing via email to along with evidence from Track and Trace.

We hope this puts your mind at ease and allows you to ensure your child’s place in our camps next year, we look forward to seeing you there!

Children will be required to sanitise their hands when they arrive and reminded to wash their hands throughout the day. We will undertake regular cleaning of equipment. To ensure everyone has fun in a safe environment our staff will supervise handwashing, monitor children for signs of infection and make sure that we are complying with the latest government guidance.


Forgotten Password Guidance For Parent Portal
If you forget your password or struggle to login to the Parent Portal, please follow these steps:
  1. Visit
  2. Select "Parent Portal" from the right of the menu bar at the top of the page
  3. Select "Forgot Password" option available in the pop-up box
  4. Complete the password reset process - enter your email address in the box provided and then use the subsequent email to reset your password
  5. If you have any further difficulties email

If the information you are looking for is not listed above, then please do not hesitate to contact our customer service team.

Office hours: 9.00am – 5.00pm, Monday to Friday During camp weeks: 8.00am – 6.00pm, Monday to Friday
Call us on 0121 227 4385 or email