This page is designed to provide all necessary and useful information for parents and guardians; from the timings of a typical day to our booking terms and conditions. Here you will find essential information, downloadable form’s and the answer to any frequently asked questions.
Privacy Policy Booking Terms & Conditions
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We understand that you may be hesitant to book your child’s place in the current climate which is why we’ve introduced our COVID money back guarantee.
In the event a Course cannot proceed due to any legal rules put in place by the UK Government to prevent the spread of Covid-19 then you will be entitled to receive a full refund. Furthermore, if you or a member of your household has Covid-19 symptoms or is self-isolating, Activate Camps will apply a credit to your booking valid for 12 months from the date on which the written confirmation is received. We request the confirmation in writing via email to info@activatecamps.co.uk along with evidence from Track and Trace.
We hope this puts your mind at ease and allows you to ensure your child’s place in our camps next year, we look forward to seeing you there!
FAQs
How do I make a booking?
You can book online by clicking HERE or calling our customer service team on 0121 227 4385.
What age does my child need to be to attend camp?
Our camps are available to children from 5 years old to 14 years old. Due to our Ofsted registration we are unable to accept children under 5 years old.
Do you accept childcare vouchers?
Yes, you can use childcare vouchers as full or part payment.
What happens after I have made a booking?
After you have made your booking you will receive an email confirmation with your booking details. Please check your confirmation to ensure all details are correct. Approximately 1 week prior to camp you will receive a pre camp email with all the information you will require.
What do I do if I need to make changes to my booking?
We understand your plans can change so if you need to make changes please call our customer service team on 0121 227 4385 or email info@activatecamps.co.uk
What should I bring to camp?
- Your child should wear appropriate clothing for outdoor activities, tracksuits with shorts if the weather is good, and ideally, every child should have 2 pairs of footwear, one for inside and one for outside if the weather is bad.
- Your child is welcome to bring their own sports equipment if they have a favourite cricket bat or hockey stick for example.
- Do not worry if you do not have any specific sport equipment as this can be provided on camp.
- For sunny days, a cap and sun cream will be required.
- For rainy days, a rain jacket will be required.
- A healthy and balanced packed lunch plus additional snacks for breaks refillable water bottle
- Please do not bring money, mobile phones, electronic equipment and other valuables
What protective wear do I need to provide?
Cricket – bring along your own equipment if you have it but don't worry if not as we can provide everything on camp
Football – shin pads must be worn
Hockey – gum shield and shin pads must be worn
Lacrosse – gum shield and googles if your child wears glasses must be worn
Netball – no protective wear required (all jewellery must be removed or taped up)
Triathlon – swimming cap and googles (all children need to provide their own bicycle)
What time does the camp start and finish?
Our standard hours for all camps are 9.30am to 4.30pm.
Do you offer extended hours?
Yes, we offer extended hours between 8.30am to 9.30am and 4.30pm to 5.30pm (times may vary depending on venue). There is an additional cost of £8.00 per day (price may vary depending on venue) Extended hours must be booked in advance by calling our customer service team on 0121 227 4385.
Are there any pre camp arrival forms to complete?
Before you arrive on camp please print and complete your child information form. We cannot accept any children on camp without this essential form. There will be spare copies available on camp if you forget to bring your form. The form is downloadable from your email confirmation or at the top of this page.
What if my child is ill or has an accident on camp?
On camp we have a first aid qualified coach who is trained to deal with accidents and illnesses. Should your child suffer a serious injury or illness you will be contacted immediately. All accidents are reported using our Proactive App which allows staff to quickly and safely report and monitor all health and safety on camp.
Can I see an example timetable?
Yes, we have typical day timetables available to view on our camp specific web pages.
Will my child be grouped with friends?
Many children attending our camps do not know other children and part of attending Activate Camps is developing new friends. However, we do our best to accommodate friend requests made prior to arriving on camp. Due to camp numbers and ratios this is not always possible.
How many children are in each group?
We aim for ratios of 1:8 for children aged 5-7, 1:12 for children aged 8-10 and 1:15 for children aged 11+
How do I find out how my child is getting on at camp?
Please call our customer service team on 0121 227 4385 and they will get in touch with the camp manager on your behalf.
Are your camps Ofsted registered?
All our venues are Ofsted registered and regulated to ensure we meet all necessary requirements. Each venue has its own unique registration number. If you require this number please email info@activatecamps.co.uk with your request.
Additional Operating Procedures for Covid-19
In response to the unique challenge of Covid-19, we have developed and tested Covid-19 specific operating procedures. These will be integrated into our standard operating procedures and combined into staff training to ensure the safety of our children, parents and staff.
What happens if I have made a booking and the camp is cancelled due to Covid-19?
If a camp is cancelled due to Covid-19 you will have the option to receive credit towards a future camp or receive a full refund.
Should I wait to see if the camp is going ahead before I make a booking?
To ensure we meet group ratios some camps have reduced numbers therefore it is advisable to book early to avoid disappointment. If Activate Camps cancels the camp, then you are entitled to a full refund.
Do you have hygiene measures in place on camp?
Children will be required to sanitise their hands when they arrive and reminded to wash their hands throughout the day. We will undertake regular cleaning of equipment. To ensure everyone has fun in a safe environment our staff will supervise handwashing, monitor children for signs of infection and make sure that we are complying with the latest government guidance.