You can book online by clicking HERE or calling our customer support team on 0121 227 4385.
At Activate Camps, we understand that as a parent/guardian you will have lots of questions about your child’s welfare, our Camps, and lots more.
Throughout this page, we hope that we can cover any queries or questions you have. If the information you require isn’t here, please contact the Customer Support team on 0121 227 4385 or email us at info@we-activate.co.uk
This page is designed to provide all necessary and useful information for parents and guardians; from the timings of a typical day to our booking terms and conditions. Here you will find essential information, downloadable form’s and the answer to any frequently asked questions.
Privacy Policy Booking Terms & Conditions Child Safeguarding Policy
Please use the links below to view our FAQs
You can book online by clicking HERE or calling our customer support team on 0121 227 4385.
Each project varies, please see below age ranges:
Yes, you can use childcare vouchers as full or part payment. Click here to view all registered childcare providers and the relevant information. If your provider is not listed, please call our customer support team on 0121 227 4385 who can register them.
After you have made your booking, you will receive an email confirmation with your booking details. Please check your confirmation to ensure all details are correct. Approximately one week prior to camp, you will receive a pre camp email with all the information you will require specific to the camp.
We understand your plans can change so if you need to make changes, please call our customer support team on 0121 227 4385 or email info@activatecamps.co.uk
Office hours: 9am-5pm
Office hours during Camp periods: 8am-6pm
Yes, if you are paying with Childcare vouchers, you provisionally book your camp and pay within 14 days of receiving your booking confirmation.
It is extremely important that we are made aware of any specific medical condition and/or medication that needs to be taken during camp. Please ensure you provide this information during the booking process and completing the child information form which can be found here.
Our standard camp hours are 9.30am to 4.30pm. Morning sessions are 9.30am-12.30pm. Afternoon sessions are 1.30pm-4.30pm.
Yes, we offer Extra Time Club hours between 8.30am to 9.30am and 4.30pm to 5.30pm. (8am-9.30am and 4.30pm – 6pm at Merchant Taylors’ School and St George’s, Weybridge)
There is an additional cost of £8.00 per day (£10 per day at Merchant Taylors’ School and St George’s, Weybridge). Morning only or afternoon only ETC spaces can be booked at £5 per day (£7.50 per day at Merchant Taylors’ School and St George’s, Weybridge).
Extra Time Club must be booked in advance during your initial online booking, or you can add it on by calling our customer support team on 0121 227 4385.
Before you arrive on camp please print and complete your child information form. We cannot accept any children on camp without this essential form. There will be spare copies available on camp if you forget to bring your form. The form is downloadable from your email confirmation or at the top of this page.
We do our best to accommodate friend requests made prior to arriving on camp, making every effort to group friends together. However, there are rare occasions where camp numbers, child safety and ratios mean that this is not possible. Many children attending our camps do not know one another and will be encouraged to make new friends.
We strive for the following coach: child ratios
On camp we have a first aid qualified staff member who is trained to deal with accidents and illnesses. Should your child suffer a serious injury or illness you will be contacted immediately. All accidents are reported using our Proactive health and safety management platform, which allows staff to report all incidents to head office. Please ensure you make us aware of any medical conditions or relevant medication prior to camp.
Please call our customer support team on 0121 227 4385 and they will get in touch with the camp manager on your behalf.
We create a child focused camp where we encourage all children to build their independence and therefore actively discourage parents/guardians staying around on camp. Our venues restrict visitors on camp, due to both safeguarding and capacity reasons, so for the most part, we are unable to entertain parents/guardians on site. On selected camps, we have showcase events at the end of the week (netball tournament, food experience, cricket world cup) where we will actively invite you along to watch. All visits, if agreed, are heavily monitored for safeguarding reasons, with clear restrictions on parents. If you have further questions on this, please contact our Customer Support Team on info@activatecamps.co.uk to find out more.
We have indoor provisions in place for any bad weather. At the majority of venues this includes a sports hall, which will enable us to continue delivery with little impact.
You can contact the team at Activate Camps either by phone, email, or post.
0121 227 4385
info@activatecamps.co.uk
17a Arden Business Centre, Arden Forest Industrial Estate, Alcester, B49 6HW
All our venues are Ofsted registered and regulated to ensure we meet all necessary requirements. Each venue has its own unique registration number (URN). If you require this number, please email info@activatecamps.co.uk with your request.
We appreciate all feedback received as we continually strive to improve our service and product. You can leave feedback on Feefo, on our social media or by email.
Click here to see our complaints procedure.
All lost property found on site will be shown to the children daily, and displayed at sign out on the final day of their stay to ensure any belongings are reunited with their owners. After this, any remaining lost property will be taken to head office and held for 2 months before being donated to a charity of our choice
In response to the unique challenge of Covid-19, we have developed and tested Covid-19 specific operating procedures. These will be integrated into our standard operating procedures and combined into staff training to ensure the safety of our children, parents and staff.
If a camp is cancelled due to Covid-19 you will have the option to receive credit towards a future camp or receive a full refund.
We understand that you may be hesitant to book your child’s place in the current climate which is why we’ve introduced our COVID money back guarantee.
In the event a Course cannot proceed due to any legal rules put in place by the UK Government to prevent the spread of Covid-19 then you will be entitled to receive a full refund. Furthermore, if you or a member of your household has Covid-19 symptoms or is self-isolating, Activate Camps will apply a credit to your booking valid for 12 months from the date on which the written confirmation is received. We request the confirmation in writing via email to info@activatecamps.co.uk along with evidence from Track and Trace.
We hope this puts your mind at ease and allows you to ensure your child’s place in our camps next year, we look forward to seeing you there!
Children will be required to sanitise their hands when they arrive and reminded to wash their hands throughout the day. We will undertake regular cleaning of equipment. To ensure everyone has fun in a safe environment our staff will supervise handwashing, monitor children for signs of infection and make sure that we are complying with the latest government guidance.