At Activate Camps, we understand that as a parent/guardian you will have lots of questions about your child’s welfare, our Camps, and lots more.
Throughout this page, we hope that we can cover any queries or questions you have. If the information you require isn’t here, please contact the Customer Support team on 0121 227 4385 or email us at firstname.lastname@example.org
This page is designed to provide all necessary and useful information for parents and guardians; from the timings of a typical day to our booking terms and conditions. Here you will find essential information, downloadable form’s and the answer to any frequently asked questions.
Frequently Asked Questions
Please use the links below to view our FAQs
What equipment should my child bring to their camp?Tom Swainston
- All Sports Camps - Please ensure your child is wearing suitable sports clothing and footwear for their camp. All children should bring along a hat, refillable water bottle and packed lunch (including snacks). We also recommend a change of clothes and/or towel as we will still be outside in safe wet weather scenarios.
- The Cricket Academy – Feel free to bring along your own cricket equipment should you have it. If not, don’t worry we will provide all necessary equipment on camp. Your child can wear any suitable clothing, they do not have to wear whites.
- Let's Play Football – Children MUST bring shin pads* to wear during all game related sessions. Every child must bring suitable footwear for both indoors and outdoors. *We do not have spare shin pads on camp. It is recommended that your child wears studded boots, especially in wet weather.
- Let’s Play Hockey – Feel free to bring along your own hockey stick should you have it. If not, don’t worry we will provide a hockey stick to borrow on camp. Your child MUST always wear a gum shield and shin pads during hockey activities. LPH camps have gum shields and shin pads available to purchase on site.
- Ultimate Lacrosse Experience – Feel free to bring along your own lacrosse stick should you have it. If not, don’t worry we will provide a lacrosse stick to borrow on camp. Your child MUST always wear a gum shield on camp during lacrosse activities. If your child wears glasses, goggles must be worn. ULE camps have gum shields available to purchase on site. We do not stock goggles. It is recommended that your child wears studded boots, especially in wet weather.
- Netball Fever – No protective wear is required however all jewellery must be removed or taped up.
- Let's Cook – All ingredients and cooking equipment are provided at the venue. Please bring along suitable containers to take home your culinary creations.
- Multi Activity Camp – Your child is not expected to bring anything additional on this project.
What time does the camp start and finish?Tom Swainston
Our standard camp hours are 9.30am to 4.30pm. Morning sessions are 9.30am-12.30pm. Afternoon sessions are 1.30pm-4.30pm.
Do you offer extended hours?Tom Swainston
Yes, we offer Extra Time Club hours between 8.30am to 9.30am and 4.30pm to 5.30pm. (8am-9.30am and 4.30pm – 6pm at Merchant Taylors’ School and St George’s, Weybridge)
There is an additional cost of £10.00 per day (£12 per day at Merchant Taylors’ School and St George’s, Weybridge).
Extra Time Club must be booked in advance during your initial online booking, or you can add it on by calling our customer support team on 0121 227 4385.
Are there any pre camp arrival forms to complete?Tom Swainston
Before you arrive on camp please print and complete your child information form. We cannot accept any children on camp without this essential form. There will be spare copies available on camp if you forget to bring your form. The form is downloadable from your email confirmation or at the top of this page.
Will my child be grouped with friends?Tom Swainston
We do our best to accommodate friend requests made prior to arriving on camp, making every effort to group friends together. However, there are rare occasions where camp numbers, child safety and ratios mean that this is not possible. Many children attending our camps do not know one another and will be encouraged to make new friends.
How many children are in each group?Tom Swainston
We strive for the following coach: child ratios
- 1:8 for children aged 5-7
- 1:12 for children aged 8-10
- 1:15 for children aged 11+
What if my child becomes ill or has an accident on camp?Tom Swainston
On camp we have a first aid qualified staff member who is trained to deal with accidents and illnesses. Should your child suffer a serious injury or illness you will be contacted immediately. All accidents are reported using our Proactive health and safety management platform, which allows staff to report all incidents to head office. Please ensure you make us aware of any medical conditions or relevant medication prior to camp.
How can I find out how my child is getting on at camp?Tom Swainston
Please call our customer support team on 0121 227 4385 and they will get in touch with the camp manager on your behalf.